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Industry Compliance

We go beyond compliance

Goldschmidt & Howland believe existing industry rules don’t yet go far enough. Since 1888 we have been setting the highest standards of professional behaviour. We installed strict policies and procedures across our business including property misdescription and methods of internal regulation long before the industry was required to do so. 

We are more than happy to comply with the Codes of Conduct

As a member of Propertymark, The Property Ombudsman (TPOS) and Safeagent we abide by stringent codes of conduct in both sales and lettings reassuring you of best practice at all times. We are also members of the Tenancy Deposit Scheme (TDS).  

Independent Redress is provided under our membership with The Property Ombudsman and our Client Money Protection is provided by Propertymark. A copy of Propertymark's Conduct and Membership Rules, incorporating our Client Money Handling Procedure can be found here and a copy of our Client Money Protection Certificate can be found here.


Internal Complaints Procedure

Goldschmidt & Howland are committed to providing a professional service to all our clients and customers.  If something does go wrong, we'd like to hear about it and welcome the opportunity to put matters right. 

Should you feel dissatified with our service and wish to make a complaint, you can find our Sales Internal Complaints Procedure here and our Lettings Internal Complaints Procedure here .